website logo
Legacy DocsPortal
⌘K
Welcome to Ditto
Onboarding
Ditto Basics
SDK Setup Guides
Platform Manual
HTTP API
Kafka Connector
Use Cases
FAQs
Troubleshooting Guide
Support
Docs powered by
Archbee

Support

4min

If you've encountered challenges or want to submit a feature request, contact Ditto.

Technical Support

  • Open https://support.ditto.live
  • Click on Submit request
  • Choose Technical Support
  • Choose the correct Organization if you are a member of multiple organizations
  • Choose Level 3 as the Priority
  • Provide as much detail about the problem as possible.

Production Support

  • Open https://support.ditto.live
  • Click on Submit request
  • Choose Technical Support
  • Choose the correct Organization if you are a member of multiple organizations
  • Choose Level 1 as the priority.
  • Provide as much detail about the problem as possible.

Opening a Level 1 ticket will notify the team according to your Service Level Agreement (SLA) and engage our technical support resources.

Ask a Question

Contact support@ditto.live

Updated 27 Sep 2023
Did this page help you?
PREVIOUS
Troubleshooting Guide
Docs powered by
Archbee
TABLE OF CONTENTS
Technical Support
Production Support
Ask a Question
Docs powered by
Archbee